Careers at Concorde Motors

Corporate Overview

Geared with the objective to establish and operate auto retail dealerships of international standards, we were looking at creating an organization powered by performance and customer satisfaction. Our organization has been tuned to focus on creating and implementing a set of consistent business processes with the customer in mind, it was in August 1997 that Concorde Motors India Limited was chosen by the Tata fold.

On the driver’s seat of Concorde Motors (India) Ltd is TATA Motors Ltd. - India’s largest manufacturer of commercial vehicles, a major producer of passenger vehicles. Concorde Motors (India) Limited is a 100% subsidiary of TATA Motors Ltd.

From the very start of this race, our vision has been to establish ourselves as one of India’s leading integrated motor retail networks of TATA cars. To match speeds with of a conglomerate that has reached its pinnacle in the world of automobiles, was definitely a moment we consider with pride.

Today we have raced ahead and tuned ourselves with a fully integrated car dealership network that can match international standards. We at Concorde are the exclusive driving force in South India for the retailing of the passenger car range manufactured by TATA Motors Limited. We have showrooms and service centers across Bangalore, Chennai and Hyderabad. Covering an area of 2,52,674 square feet (company owned) across all locations, apart from the leased properties we have two integrated sites, two service centers and two body shops.

The strife for us is to be a winner for you as our customer, all the way. This whole ambition to move ahead is to make the Tata Motors Ltd passenger car customers have a reliable retail experience, where the focus is “Customer Satisfaction” and Relationship Building”.

That’s what our engines are powered by.

Highlights of Concorde Motors (India) Ltd

• Concorde Motors (India) Limited is a 100% subsidiary of TATA Motors Ltd
• Present in Bangalore, Chennai and Hyderabad
• Professional and well-trained staff
• Commitment to quality
• State of the art infrastructure
• Focus on customer satisfaction
• Siebel E-Business Customer Relationship management software

Job Description

To achieve targets set by the management on customer service and ensure proper procedures are followed in receiving, servicing and delivering customers’ vehicles
To prepare a daily status report for Reception Supervisor
To serve as the primary contact for customers for their vehicle service requirements, advising service charges rate to the customer, and ensuring a high quality After-sale service is provided
To coordinate with Reception for getting the list of appointments taken for the next day by the close of each working day
To offer Joint Inspection of the vehicle on the interactive reception, and if agreed, go ahead, or if not, perform a vehicle walk around for visible indications of any additional repair requirements
To advise the customer to remove any valuable personal belongings from the vehicle, placing protective material in the vehicle prior to repairs commencing
To record any damage to the vehicle in the VIR and get signature of the customer, recording in the Job Card agreed delivery times, and all customer concerns
To carry out a preliminary evaluation of whether the work will be covered under Warranty, ESP, or the customer needs to pay, in the event of any additional repairs, and obtain customer approvals on the repair estimates promptly
To coordinate with the Team Leader to achieve On Time Delivery and advise customers in case of unexpected delays
To inspect the vehicle after the repairs to confirm that the job has been done as specified in the Job Card, explain the work undertaken done on the vehicle as required, and hand over the vehicle to the customer.


Minimum experience - 5 years
Maximum experience - 10 years

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Response

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Contact

Gopinath | Chief Consultant , iCat Consulting , +91.40.64586674