Careers at Concorde Motors

Corporate Overview

Geared with the objective to establish and operate auto retail dealerships of international standards, we were looking at creating an organization powered by performance and customer satisfaction. Our organization has been tuned to focus on creating and implementing a set of consistent business processes with the customer in mind, it was in August 1997 that Concorde Motors India Limited was chosen by the Tata fold.

On the driver’s seat of Concorde Motors (India) Ltd is TATA Motors Ltd. - India’s largest manufacturer of commercial vehicles, a major producer of passenger vehicles. Concorde Motors (India) Limited is a 100% subsidiary of TATA Motors Ltd.

From the very start of this race, our vision has been to establish ourselves as one of India’s leading integrated motor retail networks of TATA cars. To match speeds with of a conglomerate that has reached its pinnacle in the world of automobiles, was definitely a moment we consider with pride.

Today we have raced ahead and tuned ourselves with a fully integrated car dealership network that can match international standards. We at Concorde are the exclusive driving force in South India for the retailing of the passenger car range manufactured by TATA Motors Limited. We have showrooms and service centers across Bangalore, Chennai and Hyderabad. Covering an area of 2,52,674 square feet (company owned) across all locations, apart from the leased properties we have two integrated sites, two service centers and two body shops.

The strife for us is to be a winner for you as our customer, all the way. This whole ambition to move ahead is to make the Tata Motors Ltd passenger car customers have a reliable retail experience, where the focus is “Customer Satisfaction” and Relationship Building”.

That’s what our engines are powered by.

Highlights of Concorde Motors (India) Ltd

• Concorde Motors (India) Limited is a 100% subsidiary of TATA Motors Ltd
• Present in Bangalore, Chennai and Hyderabad
• Professional and well-trained staff
• Commitment to quality
• State of the art infrastructure
• Focus on customer satisfaction
• Siebel E-Business Customer Relationship management software

1. 
   Job Description
   
   Workshop Controller is a person on the Shop Floor who coordinates with technical team members and Service Advisors to ensure quality of repair job in a Minimum possible time in order to achieve a CSI of Minimum of 98%
   
   Responsible for ensuring the work undertaken meets commitments made to customers in terms of quality, cost and timeliness by managing the team of technicians so that their technical and interpersonal skills contribute effectively to customer satisfaction. To manage available resources to optimize profitability.
   
   Key Responsibilities
   
   To ensure work performed meets the commitments made to the customer by the service advisor in terms of cost and timeliness.
   To check the quality of the work performed, providing advice and guidelines to the technicians as necessary to ensure quality standards are maintained.
   To ensure that all technicians identify and report to him extra work needed to maintain customers’ vehicle in proper condition.
   To monitor the level of technical expertise of each team member, ensuring the team possesses the skills needed to maintain standards of work and advise on training needs.
   To develop and maintain a cohesive team spirit, in order to enhance motivation, mutual co-operation and job satisfaction of all team members.
   To communicate all relevant information promptly to the service manager and maintain close and effective contact with the service advisors, so that the needs of customers are accurately understood by the technicians.
   To maximize productivity and efficiency and achieve a smooth flow of work through the department, by allocating each job to a technician with the appropriate skills.
   To ensure that the facilities, equipment and tools used by the service department are well maintained and in good working condition.
   To ensure that the team’s activities comply fully with all relevant legislation and regulations.
   To ensure personal appearance and conduct are at all times on lines with the companies’ requirement.
   
   Diagnosis and Training : To assist the Service Advisors and Team Members in trouble shooting of complicated jobs and train them on such jobs on a continuous basis.
   Supervision of Major Overhauling Jobs : To guide the Team Members during the overhauling of Sub-Assemblies like Engine Transmission etc.
   Implementation of processes : To ensure that the process guidelines are followed in daily activities and to suggest any changes for further fine tuning / simplification of the processes based on practical requirements.
   Allotment of Jobs : To allot the jobs as per the ability and team capability of Team Leaders.
   Supervision of Jobs : To maintain TML repair standards during actual work and train the Team Leaders / Team Members on a continuous basis.
   Parts Procurement : To ensure that proper control is exercised over replacement of parts in vehicles. In case Parts are not available, he has to ensure that the details are entered in the PNA register with expected date of arrival. In case the car is delivered without replacing the part, the service advisor should be informed to contact the customer of the arrival of the part.
   Warranty Decisions : To take decisions on warranty jobs and to authorise the same.
   Coordinate with Front Office : To continuously update the Front Office on Job Status, Additional Jobs, cost overshoots, etc., and assist the Service Admin personnel in closing Job Cards in a proper fashion (Job requests Vs Jobs done). He will also keep the Service Advisors updated on the load in the workshop so that they can plan their commitment to customers accordingly. He also has to update the status board of the workshop displayed in the Front Office.
   Technical Reporting : To report product problems to TML for product improvement and seek technical assistance from TML in case of complicated problems.
   Equipment Maintenance : To ensure through preventive maintenance measures are undertaken properly and ensure that all equipment is working properly. He also has to arrange for immediate repairs of any equipment that breaks down or malfunctions.
   Daily Reports to Service Manager : To generate, Analyze and submit the performance reports like Repeat Jobs, Productivity, Efficiency and Profitability of Team Members.
   Any other Responsibilities as entrusted by the management from time to time.
   
   Education: Diploma in Automobile/B.Tech
   
   Minimum experience - 6 years
   Maximum experience - 10 years
   
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